• Your time is valuable. Umbrella makes it fast and easy to identify if a client has abnormal botnet traffic, malware blocks, or content filtering blocks. It proactively enforces your policies and gives you quick access and full visibility into your entire client base.

    • Having a true MSP-client hierarchy enables you to keep clients separated and choose whether to manage client settings in bulk or on an individual basis.

    • Manage flexible, location-aware policies with Umbrella’s 60 content categories and an unlimited number of custom block or allow lists. Laptops can be assigned policies with different Internet access restrictions and logging settings based on whether they’re on or off your network.

    • Enforce protection and policy compliance for laptops that leave the network, so you can enforce security anywhere with no added latency. The roaming client can be deployed in minutes via our RMM scripts for Labtech, Continuum, N-Able, Kaseya, and AVG Level Platforms.

    • Reports that shows all your clients together provides you with visibility into Internet activity from networks and roaming laptops. You can see reports across all organizations managed by you MSP instead of one client at a time. Then you have the option to drill down for more detail.

    • Centralized settings provide a simple and powerful way for you to create and manage settings that are shared among multiple clients. It provides you the ability to set up templates so you can easily deploy to new clients in minutes. It makes it simple to manage client settings in bulk, so you implement changes once instead of repeating the same task for each client.

    • Identify individual devices for visibility into more granular details. By integrating with your Active Directory environment and securely forwarding DNS queries to the Global Network, you can enforce and report on users, computers and groups.

    • With API-level PSA integration with both ConnectWise and Autotask, Umbrella makes your service delivery more efficient. Umbrella will immediately contain botnet callbacks and automatically create a ticket when an infected machine is identified, so that an engineer can identify which machine needs to be remediated

    • Umbrella goes beyond DNS to prevent data exfiltration over any port or protocol, initiated via DNS requests or direct IP connections, originating on or off the office network. The reason for blocking more than just domains is that some threats use hardcoded IP addresses to establish direct connections, bypassing the need for DNS resolution.

    • Our proxy inspects files attempted to be downloaded from those risky sites using an anti-virus (AV) engine and Cisco Advanced Malware Protection (AMP). And, based on the outcome of this inspection, the connection is allowed or blocked. AMP analyzes more than 1.5 million malware samples daily, providing a massive repository in the cloud for Umbrella to check against. This feature is provided as part of the Advanced package.

    • Custom URL blocking gives you the ability to enforce against malicious URLs in a destination list. This now gives the flexibility to block specific pages without blocking entire domains. Similar to file inspection, this is a feature of our intelligent proxy. If Umbrella receives a request for a URL that is on a customer’s block list, it is routed to our proxy and blocked. This feature is part of the Advanced package.

I’d estimate we’re saving $60,000 a year using Cisco Umbrella.

Paul Tomlinson, Managing Director, Mirus IT

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