• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Cisco Umbrella

Enterprise network security

  • Contact Sales
  • Login
    • Umbrella Login
    • Cloudlock Login
  • Why Us
    • Why Cisco Umbrella
      • Why Try Umbrella
      • Why DNS Security
      • Why Umbrella SASE
      • Our Customers
      • Customer Stories
      • Why Cisco Secure
    • Fast Reliable Cloud
      • Global Cloud Architecture
      • Cloud Network Status
      • Global Cloud Network Activity
    • Unmatched Intelligence
      • A New Approach to Cybersecurity
      • Interactive Intelligence
      • Cyber Attack Prevention
      • Umbrella and Cisco Talos Threat Intelligence
    • Extensive Integrations
      • IT Security Integrations
      • Hardware Integrations
      • Meraki Integration
      • Cisco Umbrella and SecureX
  • Products
    • Cisco Umbrella Products
      • Cisco Umbrella Cloud Security Service
      • Recursive DNS Services
      • Cisco Umbrella SIG
      • Umbrella Investigate
      • What’s New
    • Product Packages
      • Cisco Umbrella Package Comparison
      • – DNS Security Essentials Package
      • – DNS Security Advantage Package
      • – SIG Essentials Package
      • – SIG Advantage Package
      • Umbrella Support Packages
    • Functionality
      • DNS-Layer Security
      • Secure Web Gateway
      • Cloud Access Security Broker (CASB)
      • Cloud Data Loss Prevention (DLP)
      • Cloud-Delivered Firewall
      • Cloud Malware Protection
      • Remote Browser Isolation (RBI)
    • Man on a laptop with headphones on. He is attending a Cisco Umbrella Live Demo
  • Solutions
    • SASE & SSE Solutions
      • Cisco Umbrella SASE
      • Secure Access Service Edge (SASE)
      • What is SASE
      • What is Security Service Edge (SSE)
    • Functionality Solutions
      • Web Content Filtering
      • Secure Direct Internet Access
      • Shadow IT Discovery & App Blocking
      • Fast Incident Response
      • Unified Threat Management
      • Protect Mobile Users
      • Securing Remote and Roaming Users
    • Network Solutions
      • Guest Wi-Fi Security
      • SD-WAN Security
      • Off-Network Endpoint Security
    • Industry Solutions
      • Government and Public Sector Cybersecurity
      • Financial Services Security
      • Cybersecurity for Manufacturing
      • Higher Education Security
      • K-12 Schools Security
      • Healthcare, Retail and Hospitality Security
      • Enterprise Cloud Security
      • Small Business Cybersecurity
  • Resources
    • Content Library
      • Top Resources
      • Cybersecurity Webinars
      • Events
      • Research Reports
      • Case Studies
      • Videos
      • Datasheets
      • eBooks
      • Solution Briefs
    • International Documents
      • Deutsch/German
      • Español/Spanish
      • Français/French
      • Italiano/Italian
      • 日本語/Japanese
    • Security Definitions
      • What is Secure Access Service Edge (SASE)
      • What is Security Service Edge (SSE)
      • What is a Cloud Access Security Broker (CASB)
      • Cyber Threat Categories and Definitions
    • For Customers
      • Support
      • Customer Success Webinars
      • Cisco Umbrella Studio
  • Trends & Threats
    • Market Trends
      • Hybrid Workforce
      • Rise of Remote Workers
      • Secure Internet Gateway (SIG)
    • Security Threats
      • How to Stop Phishing Attacks
      • Malware Detection and Protection
      • Ransomware is on the Rise
      • Cryptomining Malware Protection
      • Cybersecurity Threat Landscape
      • Global Cyber Threat Intelligence
    •  
    • Woman connecting confidently to any device anywhere
  • Partners
    • Channel Partners
      • Partner Program
      • Become a Partner
    • Service Providers
      • Secure Connectivity
      • Managed Security for MSSPs
      • Managed IT for MSPs
    •  
    • Person looking down at laptop. They are connecting and working securely
  • Blog
    • News & Product Posts
      • Latest Posts
      • Products & Services
      • Customer Focus
      • Feature Spotlight
    • Cybersecurity Posts
      • Security
      • Threats
      • Cybersecurity Threat Spotlight
      • Research
    •  
    • Register for a webinar - with illustration of connecting securely to the cloud
  • Contact Us
  • Umbrella Login
  • Cloudlock Login
  • Free Trial
Spotlight

Virgin Media (formerly NTL) allows third-party DNS, including OpenDNS

Author avatar of Umbrella TeamUmbrella Team
Updated — April 8, 2020 • 2 minute read
View blog >

Last week, Virgin Media, a very large United Kingdom ISP, fixed a configuration which was preventing some of their customers from choosing OpenDNS.
The history: last summer, we heard from various NTL customers (Virgin Media was previously known as NTL) that OpenDNS was not an option for them to use, for unknown reasons.

My thanks to Adam Ford in the Operations team at Virgin Media for reaching out with the note below, which he kindly gave me permission to post here. Our thanks, too, to those Virgin Media customers who raised the issue.
I’m impressed by the proactive steps taken by Adam and his colleagues. Giving your customers choice is good business.

The note from Virgin Media

I work in the Operations team at Virgin Media, and we’ve been made aware of an issue regarding some of our customers using DNS services off our network — and directed to your blog. This most certainly shouldn’t be the case, so we looked and corrected a configuration issue on a core router in Cambridge.

Whilst we do currently have in place DNS caching techniques in order to speed up response times for customers, this should ONLY affect traffic to our own DNS servers. (This ‘DNS caching’ method is currently being replaced.)

The configuration error meant some (not all) customers in the Cambridge area would have been forced to use our own DNS servers (transparently redirected).

One of our customers has kindly tested this for us since we made the configuration change and confirmed it is now working as expected.

Hopefully this ends the story: we always permit use of external DNS servers on our Cable/DSL services. I’d be grateful if you could update your blog to ensure customers know the up to date information (ie, it should work fine :o) ).

On behalf of Virgin Media I really do apologise for the disruption this has caused, as it should not have happened. This type of error should be near impossible in the future as mentioned above– the current system is being replaced.

Many thanks,

Adam Ford
Principal Internet Systems Engineer
Virgin Media Engineering & Operations

Suggested Blogs

  • Hitachi’s SASE: How Umbrella & Duo Delivered Identity and Security December 13, 2022 2 minute read
  • Why Using DNS for Protection Should Be Your First Line of Defense September 1, 2022 2 minute read
  • New Security for a World Where Everyone and Everything Are Connecting August 30, 2022 3 minute read

Share this blog

FacebookTweetLinkedIn

Follow Us

  • Twitter
  • Facebook
  • LinkedIn
  • YouTube

Footer Sections

What we make

  • Cloud Security Service
  • DNS-Layer Network Security
  • Secure Web Gateway
  • Security Packages

Who we are

  • Global Cloud Architecture
  • Cloud Network Status
  • Cloud Network Activity
  • OpenDNS is now Umbrella
  • Cisco Umbrella Blog

Learn more

  • Webinars
  • Careers
  • Support
  • Cisco Umbrella Live Demo
  • Contact Sales
Umbrella by Cisco
208.67.222.222+208.67.220.220
2620:119:35::35+2620:119:53::53
Sign up for a Free Trial
  • Cisco Online Privacy Statement
  • Terms of Service
  • Sitemap

© 2023 Cisco Umbrella