• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Cisco Umbrella

Enterprise network security

  • Contact Sales
  • Login
    • Umbrella Login
    • Cloudlock Login
  • Why Us
    • Why Cisco Umbrella
      • Why Try Umbrella
      • Why DNS Security
      • Why Umbrella SASE
      • Our Customers
      • Customer Stories
      • Why Cisco Secure
    • Fast Reliable Cloud
      • Global Cloud Architecture
      • Cloud Network Status
      • Global Cloud Network Activity
    • Unmatched Intelligence
      • A New Approach to Cybersecurity
      • Interactive Intelligence
      • Cyber Attack Prevention
      • Umbrella and Cisco Talos Threat Intelligence
    • Extensive Integrations
      • IT Security Integrations
      • Hardware Integrations
      • Meraki Integration
      • Cisco Umbrella and SecureX
  • Products
    • Cisco Umbrella Products
      • Cisco Umbrella Cloud Security Service
      • Recursive DNS Services
      • Cisco Umbrella SIG
      • Umbrella Investigate
      • What’s New
    • Product Packages
      • Cisco Umbrella Package Comparison
      • – DNS Security Essentials Package
      • – DNS Security Advantage Package
      • – SIG Essentials Package
      • – SIG Advantage Package
      • Umbrella Support Packages
    • Functionality
      • DNS-Layer Security
      • Secure Web Gateway
      • Cloud Access Security Broker (CASB)
      • Cloud Data Loss Prevention (DLP)
      • Cloud-Delivered Firewall
      • Cloud Malware Protection
      • Remote Browser Isolation (RBI)
    • Man on a laptop with headphones on. He is attending a Cisco Umbrella Live Demo
  • Solutions
    • SASE & SSE Solutions
      • Cisco Umbrella SASE
      • Secure Access Service Edge (SASE)
      • What is SASE
      • What is Security Service Edge (SSE)
    • Functionality Solutions
      • Web Content Filtering
      • Secure Direct Internet Access
      • Shadow IT Discovery & App Blocking
      • Fast Incident Response
      • Unified Threat Management
      • Protect Mobile Users
      • Securing Remote and Roaming Users
    • Network Solutions
      • Guest Wi-Fi Security
      • SD-WAN Security
      • Off-Network Endpoint Security
    • Industry Solutions
      • Government and Public Sector Cybersecurity
      • Financial Services Security
      • Cybersecurity for Manufacturing
      • Higher Education Security
      • K-12 Schools Security
      • Healthcare, Retail and Hospitality Security
      • Enterprise Cloud Security
      • Small Business Cybersecurity
  • Resources
    • Content Library
      • Top Resources
      • Cybersecurity Webinars
      • Events
      • Research Reports
      • Case Studies
      • Videos
      • Datasheets
      • eBooks
      • Solution Briefs
    • International Documents
      • Deutsch/German
      • Español/Spanish
      • Français/French
      • Italiano/Italian
      • 日本語/Japanese
    • Security Definitions
      • What is Secure Access Service Edge (SASE)
      • What is Security Service Edge (SSE)
      • What is a Cloud Access Security Broker (CASB)
      • Cyber Threat Categories and Definitions
    • For Customers
      • Support
      • Customer Success Webinars
      • Cisco Umbrella Studio
  • Trends & Threats
    • Market Trends
      • Hybrid Workforce
      • Rise of Remote Workers
      • Secure Internet Gateway (SIG)
    • Security Threats
      • How to Stop Phishing Attacks
      • Malware Detection and Protection
      • Ransomware is on the Rise
      • Cryptomining Malware Protection
      • Cybersecurity Threat Landscape
      • Global Cyber Threat Intelligence
    •  
    • Woman connecting confidently to any device anywhere
  • Partners
    • Channel Partners
      • Partner Program
      • Become a Partner
    • Service Providers
      • Secure Connectivity
      • Managed Security for MSSPs
      • Managed IT for MSPs
    •  
    • Person looking down at laptop. They are connecting and working securely
  • Blog
    • News & Product Posts
      • Latest Posts
      • Products & Services
      • Customer Focus
      • Feature Spotlight
    • Cybersecurity Posts
      • Security
      • Threats
      • Cybersecurity Threat Spotlight
      • Research
    •  
    • Register for a webinar - with illustration of connecting securely to the cloud
  • Contact Us
  • Umbrella Login
  • Cloudlock Login
  • Free Trial
Products & Services

Delighting the Customer: Introducing the Umbrella Account Management Team

Author avatar of Umbrella TeamUmbrella Team
Updated — March 5, 2020 • 3 minute read
View blog >

Delighting the customer is a common goal and familiar phrase for all OpenDNS employees. This aim permeates our culture and guides our growth. OpenDNS staff members are often recognized internally for going above and beyond standard job duties with exceptional efforts to delight our customers, whether by troubleshooting a tricky deployment, spinning up a requested feature in under a week, or staying late to field a critical customer call.

This focus demonstrates our company-wide emphasis on the importance of serving our users in every department from Engineering to Sales, but there are also several teams for whom delighting the customer falls squarely within daily duties. You may already be familiar with our Technical Support team, but I would like to introduce you to another department whose primary focus is customer success: the Umbrella Account Management team!

What are we here for?

It is the Account Management team’s mission to ensure the ongoing happiness and success of all Umbrella customers, fostering relationships that flourish for years to come. We are here to serve as customer educators and advocates. We’re also here to provide non-technical support when you need help!

Happily, the Umbrella products do a lot of work for us. There are many customers that we hear from just once each year, enthusiastically signing on for their next renewal. The service “just works” for them, and they need little more.

We also owe a lot to the Support team, which eagerly assists customers with configuration and technical troubleshooting. Just open a ticket and you’ll hear back in short order!

For any other issues that may arise, though, we are your resource! We love it when we get the opportunity to work closely with a customer: answering a question, teaching them something new about our services, or helping to address any concerns. We also keep our ears to the ground for the Product Management and Engineering teams. Customer feedback shapes the development of new features and products, so if you see a way to improve the Umbrella services, let us know!

How can we help you?

Your OpenDNS Account Manager is the person to ask if you want to access or update your account information. We manage the renewals process from start to finish, and are happy to assist with licensing expansions, reductions, or upgrades. We also process contracts and invoicing for all our customers. Need an update on the status of an invoice? Payment options? Payment history? We can help! Do you need a copy of your contract? Just let us know!

We have the answers when it comes to administrative questions, but we can help you with so much more! We are Umbrella product experts, and love to educate our customers about how to get the most value out of our services. We’re happy to get admins up to speed with their Umbrella solutions, whether they’re new to the product or just need a brush up on configuration, features, or best practices.

Finally, we are our customers’ conduit to the larger OpenDNS team and close partners in problem solving.  We work with almost every department in the company; if we don’t have the answer to your question offhand, we know how to find it. If you run into difficulties, please reach out for help! We’re always happy to assist you.

Keeping in touch

So, how can you contact us? If you need help and don’t have your Account Manager’s contact information on file, just send an email to account-management@opendns.com. Your own Account Manager will reach out shortly!

Suggested Blogs

  • Embrace SASE With Cisco February 28, 2023 3 minute read
  • Cisco Umbrella + Cisco Duo Are Better Together February 14, 2023 7 minute read
  • Cisco Enhances Cloud DLP With Unified Management and More December 8, 2022 3 minute read

Share this blog

FacebookTweetLinkedIn

Follow Us

  • Twitter
  • Facebook
  • LinkedIn
  • YouTube

Footer Sections

What we make

  • Cloud Security Service
  • DNS-Layer Network Security
  • Secure Web Gateway
  • Security Packages

Who we are

  • Global Cloud Architecture
  • Cloud Network Status
  • Cloud Network Activity
  • OpenDNS is now Umbrella
  • Cisco Umbrella Blog

Learn more

  • Webinars
  • Careers
  • Support
  • Cisco Umbrella Live Demo
  • Contact Sales
Umbrella by Cisco
208.67.222.222+208.67.220.220
2620:119:35::35+2620:119:53::53
Sign up for a Free Trial
  • Cisco Online Privacy Statement
  • Terms of Service
  • Sitemap

© 2023 Cisco Umbrella