In my last/first blog post, I mentioned kicking off an initiative to start boosting the volume and quality of value-added communication with our customers. The customer success team has been working hard to see this vision realized, and I’m excited to update you on our progress over the past month thus far.
First, we hosted a customer success team all-hands meeting at the beginning of October to launch this initiative, along with several others. The meeting was an exciting opportunity for our customer success team from across the globe to meet at our headquarters in San Francisco and focus on what we can do to improve the customer experience and journey here at OpenDNS.
At the beginning of the month, we also hired a customer communications manager, Megan Lierley, who has spent her first weeks sifting through the valuable content we already have on hand, but which you probably haven’t seen. There are so many brilliant minds working and fascinating research being done here at the company, and Megan’s job is to make sure that this content is getting to our customers in a timely fashion. We also want to make sure that you are seeing measurable results from your OpenDNS subscription, and that you are fully utilizing all that your program or package has to offer. With more consistent communication, you’ll never miss an important update and you’re sure to get more value for your dollar.
Everyone here is dedicated to your success, so please keep in touch with OpenDNS. Customer feedback will always be the most helpful means of adjusting our strategy to best fit your needs. We look forward to hearing from you.