Today, Apple released iOS 8 for the iPhone and iPad. If you use OpenDNS on your iOS device, please read the following important information prior to upgrading your device. If you have already upgraded, you should read it as well.
Some OpenDNS customers who use the Umbrella iOS app and completed an in-place upgrade from iOS 7 to iOS 8 have found that they are continually prompted for their VPN password when they attempt to connect to the Internet. This issue only impacts users who have completed an in-place upgrade. Customers will not be impacted if they did a clean install of iOS 8.
Resolving VPN Connectivity Issues After an iOS 8 Upgrade
The steps for correcting these issues are simple:
- If you have the OpenDNS Umbrella App installed, you can simply delete and then reinstall the OpenDNS mobile app profile.
- If you have a VPN-only profile, you should deprovision and then reprovision the VPN profile.
Please see this support article for a detailed, step-by-step explanation of how to resolve this issue, if it is affecting you and/or your users.
If you continue to have problems with OpenDNS VPN connectivity, please contact our support team at support+iOS@opendns.com for expedited service. You may also submit a support request or visit our support forums.
Worry-Free Upgrade Instructions for iOS 8
If you have not upgraded your iOS device yet, we suggest you follow these instructions to have the best experience:
- Perform a clean install. Everything should work ok after this!
- Perform an in-place upgrade:
Instructions are also available for Apple Configurator and MDM platform users in the support article.