Oliver MalkinWiFi SPARK specializes in wireless networking and is renowned for public WiFi solutions throughout the UK, and working with some of the world’s biggest brands. In order to comprehensively secure their customers’ Wi-Fi networks, the team at WiFi SPARK was seeking an easy-to-deploy-and-manage security solution that could proactively block malicious and inappropriate content.

OpenDNS: Tell us about WiFi SPARK and the challenges you see for businesses providing Wi-Fi today.
Oliver:  Our service is used in virtually every sector, from holiday parks to hotels, marinas to hospitals, education to conference centres. Reliability and security are the two biggest issues for businesses that choose to offer Wi-Fi to their guests.

OpenDNS: What were you looking for in a security solution?
Oliver:   For our customers, we knew we wanted to be able to provide fast and responsive malware protection and Web filtering. For us, it’s key that we’re able to manage all our sites remotely. Every service we install or manage can be remotely monitored so that in the event of any issue, we can quickly take action without the end user being disrupted from work.

OpenDNS: What’s most important to you when searching for a vendor partner?
Oliver: Our customers depend on us for one hundred percent uptime and superior performance, so in turn we demand the same from the vendors we select as partners. OpenDNS has a reputation for doing these things well.

OpenDNS: Why did you choose to partner with OpenDNS for Managed Service Providers?
Oliver: We needed the best protection available. OpenDNS is known for 100 percent uptime and cloud-based services that are easy to deploy and simple to manage.  OpenDNS allows us to focus on running our own core wireless network solutions and further develop new features, knowing there are no weak links in the chain.

OpenDNS: What’s your favorite part about working with OpenDNS?
Oliver: It’s hard to choose just one thing, but the support team is really terrific. If I have a question or technical issue, I always get a detailed response and solution the same day. The branded, customized block page is also incredibly useful. When customers submit sites for review, we receive a detailed email which allows us to investigate the matter promptly.

Discover why OpenDNS for Managed Service Providers has more than doubled its roster of partners in the first half of 2012.

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