Managed service providers and IT solutions providers tend to be seriously in-tune with growing Internet security threats. That’s because when you manage the networks for dozens (or in this case hundreds) of businesses, the volume gives you the ability to identify problematic trends. In this edition of Field Reports, we take a look at how iVenture, one of Florida’s leading MSPs, was able to reduce malware incidents by 80 percent across many of the client networks they manage by switching to OpenDNS Enterprise.
IVenture, which manages networks for more than 400 companies, was seeing skyrocketing growth of malware on its clients’ networks. Gray Mabry, CEO of iVenture, told us that the average rebuild time for a PC from start to finish is about a half-day of downtime, which can amount to considerable loss in productivity or sales for a client.
Since the team at iVenture prides itself on a phenomenal attention to client uptime, they were searching for a way to ensure that productivity is never lost due to IT issues. The team chose to deploy OpenDNS Enterprise across multiple client networks as part of a defense-in-depth strategy.
Gray explains, “We’ve seen an 80 percent decrease in malware on the networks that are using OpenDNS Enterprise. Our clients’ uptime means everything to us, and OpenDNS Enterprise helps us make sure no time or devices are lost to crippling malware infections.”
Unlike traditional malware protection solutions that require network administrators to identify and clean up malware once it’s already infected a machine or spread across the network, OpenDNS Enterprise prevents users from reaching malicious sites, so they can’t download malware to begin with. The service also disables communication between infected devices and their online command and control centers, hence rendering the malware harmless.
Another interesting trend the iVenture team has been negotiating is the growth of bring your own device or BYOD. The phenomenon has left many network administrators questioning how to enforce security policies without infringing on user sovereignty. Because OpenDNS Enterprise is a cloud-based solution, it is uniquely capable of protecting all devices that come onto a corporate network without any additional software or hardware to install. This not only ensures that the corporate network is protected from outside threats, but also that users retain their privacy and avoid the enforcement of strict policies on their personal devices
As Grey explains, OpenDNS Enterprise is making everyone happier. “We manage a great deal of BYOD or employee-owned devices for our customers. OpenDNS Enterprise is a powerful layer of protection for the corporate networks we manage that allows us to secure all devices, even those that aren’t company owned, without forcing users to install software on their personal PCs. It makes the solution appealing not just to our clients, but to their employees as well.”
Your turn: What security challenges has BYOD presented for your organization? Discuss in the comments below.