- We are switching over to a new stats collection system (hadoop-based) and so we are now storing raw DNS logs for longer periods of time. The time we store them now is variable (based on disk space) but right now is about a month. Since it’s likely to change over time, we are now clear in communicating that we retain data like this for a longer period of time.
- We’ve updated the language to clarify that using the OpenDNS service does provide us with personally identifiable information, since it provides us with your IP address, which is considered personally identifiable information.
- We added explicit language to communicate that we do not share, sell or rent access to our customer DNS queries. The obvious exceptions are when we need to share data in order to provide a service you have asked for or that we require to run our service, or when we have to satisfy a legal mandate. But nobody can come to us and purchase a raw feed of the customer DNS traffic, we just aren’t interested in that business.
- Separate from the DNS queries, OpenDNS works with vendors and partners to provide services to us (i.e. network monitoring software, email newsletter management) and to you (i.e. malware researchers). To perform these services we sometimes need to share specific pieces of personal information with them. We’ve clarified when we do this and have explained that all are doing so at our request and are limited in their scope.
I hope that this new policy better clarifies how we protect and respect your data as you use our service. If you have questions you can always contact your account manager or our customer support team. And, of course, you can email me.