Earlier this month, OpenDNS launched a new program — OpenDNS for Managed Service Providers. Today we’re chatting with Conor Quinlan, CEO of MePush, a Penn. based Managed Service Provider, about what Managed Service Providers do, horror stories from the field, and why OpenDNS Enterprise is such a fantastic solution for their clients.
Tell us a little bit about MePush?
MePush Inc is not Geek Squad, we are not a group of IT super geeks in a back room. We are a nimble team with a solid balance of IT skills and personality. Our customers love us because we can speak their language, we can break it down and make a business case and not just tell them they need something because it is fast, etc. Our business is built on long term relationships so we we build raving fans and not mere customers. We focus primarily on business, home office and residential computer repair and network services.
Can you explain what a managed service provider does?
A managed service provider is there to guide a client’s technologically, as it relates to their business. Our MSP clients not only get a managed network with all the proactive bells and whistles, but more importantly they get a partner that helps guide their business from a technology standpoint. We see ourselves as an in-house CTO.
What’s exciting about being able to offer OpenDNS Enterprise to your customers?
Simplicity. Simplicity. Simplicity. No hardware, no difficult setup. No custom configs. I can install it in five minutes and that includes the three minutes your DNS servers need to propogate my changes. We also love the potential for the virus-free network. We coach our clients to assume that anti-virus alone is a horrible solution. They need pre-network protection. Thus OpenDNS Enterprise.
Any horror stories of removing malware or viruses from customer workstations or networks?
Sure. But this blog is rated G. If it were R rated we could tell you in detail what we have to see on a daily basis when we are cleaning PCs. In our opinion Facebook and porn sites waste a lot of people’s money. But I guess it is good for business.
What tools prove indispensable to you and the rest of the MePush team when you are working?
- Hirens Boot CD
- Combofix, Malware Bytes etc
- Suprisingly MS Security Essentials
- Paragon Imaging Tools
- PacketTrap networking monitoring
Interested in answering five questions for the OpenDNS Blog? Let us know!