We get lots of email, everyday, from our customers. Most of the emails are similar in topic – someone asking how to use OpenDNS with their setup. But every once in a while an email comes through that’s so touching we pass it around the office. The below note from Caio, a customer in Brazil, is that kind of email.

He wrote us not because he had a problem, but rather just to say thanks, for saving his job.

It’s this sort of reinforcement that makes me love what I do. We all need the Internet and I get to work with a team that makes it more reliable — saving people time, frustration and in this case, their job.

Caio gave me permission to share his email.

    To: contact@opendns.com
    From: caio@xxxxx.com
    Subject: Thank you


    Hello,

    I’m just happy that I found a free service like this on the Internet.

    I live in Brazil and sometimes my default DNS fails, then I can’t connect to the Internet. I’m a trainee and I work in a hardware store and my job is half in the office and half in my house. When I’m home I need to make tables about what we have sold on everyday using MS Office Excel. Today my DNS wasn’t working and a DNS fail means a layoff for me. I figured it was a DNS problem because Firefox was unable to open any page but, when I tried to open a page by its IP, nothing wrong happens.

    I used OpenDNS and it saved me by allowing me to connect and send to my boss. This is how OpenDNS saved my job.

    Thank You. I’m really loving it.

    -Caio

Happy holidays everyone.

This post is categorized in: